DOT Fines Spirit Airlines over Handling of Disability Complaints

The U.S. Department of Transportation (DOT) fined Spirit Airlines $100,000 for failing to appropriately record and respond to complaints about the carrier's treatment of passengers with disabilities. This action violates the [Air Carrier Access Act][1], which prohibits air travel discrimination on the basis of disability. Under DOT's rules, airlines must sort disability-related complaints into categories based on the type of disability and nature of the complaint, and submit an annual report to DOT on disability complaints received the previous year.

[1]: http://airconsumer.ost.dot.gov/ACAAcomplaint.htm

URL: http://www.dot.gov/affairs/2012/dot1412.html